You’ve probably noticed something about my posts.

I’m constantly name-dropping. Not celebrities. Not influencers. Cousins. Colleagues. Random friends. That guy Steve Hoechester who said one thing at lunch that hijacked my brain for a week.

Here’s why: I genuinely believe that credit is a form of currency, and I like to be rich in the stuff that actually matters.

Yes, I can come up with ideas on my own. Hell, I’m good at it. (Like, "could monetize it in my sleep" good.) But the truth is, something special happens when you let other people into the process. A conversation. A book. A line in a podcast. It’s not just inspiration, it’s ignition. These interactions don’t just give me ideas. They accelerate them. Sharpen them. Sometimes they slap me in the face and say, "Hey dummy, go this way."

Let’s clear something up: “word-of-mouth marketing” isn’t a hashtag, a tactic, or a growth hack.

It’s not “post three times a week” and it’s definitely not “hope this goes viral.”

Most marketers think they’re building word-of-mouth when really they’re building noise. And noise doesn’t spread. Noise gets ignored.

Real word-of-mouth, the kind that travels across group chats, dinner tables, Slack channels, and bar stools, starts with people, not platforms.

For me, it happened last week.

I was talking with my cousin. She’s cool. She’s fun. She’s wildly successful in that effortless “Oh, I didn’t realize you were on that board” kind of way. We were bouncing around ideas about travel and food and all the things that make life feel like more than just a to-do list.

Then she said this.

“Do you know why they call things better? Because better is better. That’s why they call it better.”

I swear to you, time froze for a second.

I saw a post today from Stephanie Agresta talking about SXSW and how they have reimagined the footprint of the festival. The post caught my eye because SXSW is a big part of my career.

I’ve been to SXSW eight times and seven of those were in a row, mostly with FreshBooks , but also tagging along with two other startups hellbent on making noise. And every damn year we managed to stir things up so well that we’d get a polite (but clearly annoyed) email from the organizers: "You got us this time, but we’re closing that loophole for next year."

For me, it happened last week.

I was talking with my cousin. She’s cool. She’s fun. She’s wildly successful in that effortless “Oh, I didn’t realize you were on that board” kind of way. We were bouncing around ideas about travel and food and all the things that make life feel like more than just a to-do list.

Then she said this.

“Do you know why they call things better? Because better is better. That’s why they call it better.”

I swear to you, time froze for a second.

Here’s the rule I live by: If your idea doesn’t make someone nervous, it’s probably not good enough.

The best marketing ideas don’t live in the middle of the road, that’s where roadkill happens. They live on the edge. They make people feel something. They make people talk.

Let’s get this out of the way first, the Bugonia stunt could’ve been legendary. The kind of PR moment that earns front-page headlines, floods TikTok feeds, and gets whispered about in marketing Slack channels for years.

But instead of legendary, it became lukewarm.

I was at the grocery store today, and I heard a guy actually say, “fuck Doritos.” Not quietly, not muttered under his breath, this was a declaration. He told four people in the aisle. Then he called someone to keep the rant going. I have no idea what triggered him, a price hike, a stale bag, an existential crisis over Cool Ranch, but the man was on a mission.

Your brand doesn’t need safe. Safe is boring. Safe is invisible. Safe is the default path to irrelevance.

When your instinct is to issue a press release, apologize, retreat, “clarify the intent,” and tone everything down, that’s the moment your brand is getting eaten alive. What you really need is conviction, nerve, and a willingness to absorb backlash that isn’t aimed at your customers.

Alright, let’s be honest:

If you’re only planning to read one book this year... you’re probably either lying, burned out, or watching too many Instagram reels about books without actually opening one.

And hey, no judgment, we’ve all been there.

But if you are going to read one book this year? Make it Shoe Dog. Seriously. That book is a masterpiece. I’ll carry Phil Knight’s sneakers to thank him for writing it.

Now... if you decide to read two books this year?

A funny thing happens every time a brand does something bold: social media loses its mind.

Take the recent Cracker Barrel situation. They make a simple logo change, and the comment section fills with people swearing they’ll never set foot in a Cracker Barrel again, and our beloved LinkedIn becomes well, I don't know how to describe it. From the reaction it got you would think they added plant-based sausage to the menu or told the world that the old guy in the logo is named Hershel and may be Jewish. Sales tank and then spike as new audiences discover them, and eventually the brand cements its relevance (again). The truth is this: no matter what you do, social media will scream. That’s its job, so make sure they are busy.

In the last month, I’ve written two full-blown marketing plans for clients and I’m diving into a third one this weekend for a very hands on project. Both were very different projects. Opposite ends of the spectrum when it comes to target customers, budgets, and expectations. But here’s the funny part: both plans, unique as they were, netted out at exactly 45 pages each.

That wasn’t by design. I didn’t have a template I was plugging things into. It happened because that’s how much it takes to capture the real meat of a marketing plan when you’re not padding it with fluff.

I’ve been in marketing long enough to watch it morph from a business built on instinct, creativity, and a little showmanship… into something that looks like a NASA control center for consumer behavior. Now don’t get me wrong, I’m not anti-data. Data’s amazing. It tells you who’s worth talking to, where they are, what they care about, and sometimes even the color of socks they’re wearing when they buy toothpaste.

But here’s the thing: data can tell you where to aim the arrow, it can’t make anyone care that you shot it.

My two biggest business influences have been the same since day one: my Dad and Bill Gaines, the founder of MAD Magazine. This post is the first in what may be an ongoing series, “Business Lessons from My Idols,” and this one is very personal one for me. If you grew up reading MAD you probably remember the goofy Alfred E. Neuman and the magazine’s parodies, but you might not know the man behind the magazine. Bill Gaines was MAD’s longtime publisher (over 40 years) and the architect of a work culture so unique and fun, it arguably set the template for the modern “creative office.”

I have been getting slack from people over at Instagram for posting about being Jewish (I was born like this, get over it), so here I will share the other side of me... creativity. If you know me, you know I don’t shy away from speaking my mind. So fine, let’s pivot from cultural commentary to something a bit less controversial but just as personal: my love-hate relationship with constraints in creative work. Yeah, you heard that right. Today I’m going to drop some truth bombs about how having less, smaller budgets, tighter deadlines, fewer resources, you name it, can actually make you more creative...and yes this is a theme in my book, so please, go buy it!

I decided to ride the wave of video and talk my way through this thought I had, but am going to transcribe it below as well for those who don't think I am very handsome.

Captions are auto generated

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In a world where Artificial Intelligence is becoming the go-to solution for everything from customer service to creative design, it’s easy to get swept up in the idea that data is the answer to all your marketing problems. Impressions, clicks, engagement rates, ROAs, these are all stats that get a lot of attention, and for good reason. In fact, by 2025, we’re expected to generate and consume a staggering 180 zettabytes of data, according to the IDC Global Datasphere.

But here’s the thing: AI doesn't buy anything. People do.

Let me start by being brutally honest (seems to be my new thing): I don’t think anything I’ve done has ever gone crazy viral. You know, like Justine Sacco “#hashtagging her career into oblivion” viral. But what I have done is create stuff, both in writing and with stunts, that people still remember 10 years later. And that’s exactly the kind of content I’d take over viral any day.

So why did I write a book? Truthfully, it is not because I thought the world needed another book about creativity. (There are already too many that say the same high-level thing in different fonts.) I wrote it because I’ve spent 25 years in the trenches, the foxholes, the back alleys launching brands, blowing minds, and building ideas that actually work, and I wanted to finally put everything I know into one place.

It’s called The Only Creative Process That Matters. And yes, the title is pretty tame compared to the content inside.

Real talk: Coca-Cola gave the marketing world a gift with their 70-20-10 content model… and almost nobody’s using it.

I’ve been in marketing a long time. Long enough to remember when “viral” was just a thing you caught from making out with the wrong person in a burger king bathroom (don’t judge). So when I tell you this framework is one of the smartest tools for balancing brand consistency with actual innovation, I mean it.

Let’s talk about the most overhyped and under-leveraged growth strategy in business today: Customer Experience (CX) paired with Word of Mouth (WOM).

You’ve read the headlines. You’ve skimmed the McKinsey decks. You’ve nodded politely at a thousand LinkedIn influencers saying “the customer is everything.” And hey, they’re not wrong.

One of the questions I get asked most is: “How do you come up with your ideas?”

The honest answer? We ask better questions than everyone else.

As I wrote yesterday, At The Idea Integration Co., we use a CIA-inspired framework called WoMBAT, short for What Might Be All The… It’s my secret weapon. It forces us (and our clients) to explore wide, weird, wonderful thinking before we narrow in on a final concept. It stops us from jumping at the first idea, and pushes us toward the right one.

People often ask me, “Saul, How do you come up with your ideas?” or “Saul, How do you think the way you do?” It’s not magic, and it’s not luck. It’s a process. A way of approaching problems that I’ve honed over years of experience in marketing, branding, and creating campaigns that grab attention and spark conversations. And the secret sauce?

It all comes down to WoMBAT.