Let’s clear something up: “word-of-mouth marketing” isn’t a hashtag, a tactic, or a growth hack.

It’s not “post three times a week” and it’s definitely not “hope this goes viral.”

Most marketers think they’re building word-of-mouth when really they’re building noise. And noise doesn’t spread. Noise gets ignored.

Real word-of-mouth, the kind that travels across group chats, dinner tables, Slack channels, and bar stools, starts with people, not platforms.

For me, it happened last week.

I was talking with my cousin. She’s cool. She’s fun. She’s wildly successful in that effortless “Oh, I didn’t realize you were on that board” kind of way. We were bouncing around ideas about travel and food and all the things that make life feel like more than just a to-do list.

Then she said this.

“Do you know why they call things better? Because better is better. That’s why they call it better.”

I swear to you, time froze for a second.

Let’s stop pretending a points program is going to make anyone love your brand.

Most so-called “loyalty” programs aren’t loyalty programs at all, they’re thinly veiled discount traps. Marketers bribe people with rebates, cash-back, and useless points in exchange for repeat purchases, social shares, and reviews.

It’s a transactional mess. A race to the bottom. And it commodifies your brand in the worst possible way.

I have been on this internet a long time...like 4800 and 9600 baud modems speeds long time. I have seen every evolution of content and blogging and it wasnt too long ago when something like a Super Bowl halftime show or Elon Musk doing Elon Musk things would instantly trigger blog posts with the titles...5 things I learned from The Super Bowl etc.

When I first pitched the idea for the #IMAKEALIVING powered by FreshBooks event series, the goal was simple: bring business owners together to share what was really keeping them up at night. There were hundreds—if not thousands—of resources on starting a business, but very few places to turn when things got tough. What happens when your friends can’t refer you business anymore? When you feel like you’re all alone?