Strap in kids, cause I’m going to lay it out plain and loud: community is the only growth strategy worth your brand’s sweat and sleepless nights. And I should know, after speaking at over 300 conferences in the past 20 years, crafting a new 70‑minute keynote every single year (yes, even while sleeping half‑dead in airports), and starting with a slightly eyebrow‑raising talk titled Making Love To Your Customers (yes, that’s what it was called), I’ve come to this truth: all the flashy “growth hacks” will fade, but a fiercely loyal tribe will endure.

Let’s get this out of the way first, the Bugonia stunt could’ve been legendary. The kind of PR moment that earns front-page headlines, floods TikTok feeds, and gets whispered about in marketing Slack channels for years.

But instead of legendary, it became lukewarm.

AI isn’t coming for the future. It’s already here. It’s rewriting how we search, how we work (Amazon annouced a 30k layoff the other day, directly related to AI), how we communicate, and yes, how we market, sell, and build brands. We’re not waiting for disruption anymore. We’re living inside it.

But in all the noise, all the shiny tools, the GPTs, the copilots, the endless parade of "content at scale," something essential is quietly slipping through our fingers.

Trust.

When I founded The Idea Integration Co., it was just me, a lot of cream soda, and a healthy appetite for McDonald's. I started this thing with nothing but the confidence that I could eat like a raccoon out of garbage bins if I had to, and I’ve done it more than once. Because when you’re building something from scratch, survival is part of the budget.

And yeah, I took massive risks. The kind of risks that make people either whisper "that guy’s unhinged" or ask for my card. Like when I bought a billboard that said, "Need a Traci Lords Idea?"

I have said similar things in previous posts but with more layoffs in the creative industry recently, it is worth reinforcing the fact that if we keep pretending that AI is “freeing creatives to be more creative,” we won’t have an ad industry in two years.

What we will have is an efficiency machine pumping out an endless scroll of generic, soulless content wallpaper that nobody wants to look at. Creativity, the messy, human, culture-making kind that built this industry, is being gutted under the polite fiction of “progress.”

And we’re letting it happen.

A while back I wrote about why I’m not exactly in the Savannah Bananas fan club. Don’t get me wrong, I see the genius. They’ve turned baseball into a TikTok-friendly circus, they’ve made millions, and they’ve brought people who wouldn’t know a double play from a double espresso into stadiums. But as a long-suffering baseball fan, I don’t want baseball to become a never-ending talent show. I want baseball to be baseball.

I am a pioneer of the internet. Literally one of the early ones who discovered new land and how to make a career because of it. I was there with Mitch Joel, Chris Brogan, and others and while I admire these people and hang on their every observation to this day, now I am not sure they will tell you what I am about to say. A long time ago, on what feels like a planet far far away, “social media” was about connection, and it was beautiful. In high school, I met other They Might Be Giants fans online and realized I wasn’t the only person in the world obsessing over accordion-driven nerd rock, and it made me feel less alone. Later, I met people who were doing the kind of work I wanted to do, and they gave me tips and encouragement. It was human, messy, and, yeah, sometimes even weird in a way that felt authentic.

My two biggest business influences have been the same since day one: my Dad and Bill Gaines, the founder of MAD Magazine. This post is the first in what may be an ongoing series, “Business Lessons from My Idols,” and this one is very personal one for me. If you grew up reading MAD you probably remember the goofy Alfred E. Neuman and the magazine’s parodies, but you might not know the man behind the magazine. Bill Gaines was MAD’s longtime publisher (over 40 years) and the architect of a work culture so unique and fun, it arguably set the template for the modern “creative office.”

I decided to ride the wave of video and talk my way through this thought I had, but am going to transcribe it below as well for those who don't think I am very handsome.

Captions are auto generated

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In a world where Artificial Intelligence is becoming the go-to solution for everything from customer service to creative design, it’s easy to get swept up in the idea that data is the answer to all your marketing problems. Impressions, clicks, engagement rates, ROAs, these are all stats that get a lot of attention, and for good reason. In fact, by 2025, we’re expected to generate and consume a staggering 180 zettabytes of data, according to the IDC Global Datasphere.

But here’s the thing: AI doesn't buy anything. People do.

I keep Google Alerts for a handful of things: my name (obviously), my book title, a few brands I admire (or envy), and the term “experiential marketing.”

That last one used to be my favourite alert.

Every few days, I’d get a little gem in my inbox, a recap of a jaw-dropping installation in Tokyo, a campaign that took over an NYC subway station, or some mind-bending immersive stunt in London that made people stop in their tracks and feel something.

Here’s the thing: I absolutely, 100%, without hesitation, hate everything about what’s happening with AI clones of creatives. This isn’t innovation. It’s creative extinction dressed up as "progress."

Let’s stop pretending a points program is going to make anyone love your brand.

Most so-called “loyalty” programs aren’t loyalty programs at all, they’re thinly veiled discount traps. Marketers bribe people with rebates, cash-back, and useless points in exchange for repeat purchases, social shares, and reviews.

It’s a transactional mess. A race to the bottom. And it commodifies your brand in the worst possible way.

I have been on this internet a long time...like 4800 and 9600 baud modems speeds long time. I have seen every evolution of content and blogging and it wasnt too long ago when something like a Super Bowl halftime show or Elon Musk doing Elon Musk things would instantly trigger blog posts with the titles...5 things I learned from The Super Bowl etc.

I’m writing this from a hospital room while my dad is dying. It sucks. But if there’s one thing I’ve learned over the years—after spending 50+ days in this situation when I lost my mom five years ago and after being on a breathing machine for 17 days three years ago when I got Covid, and now several weeks with my dad in and out of hospitals for months—it’s that life doesn’t pause, and neither does business.

Some people use work as a distraction from life. Sometimes, life is the distraction from work. And sometimes, like right now, the two overlap in a very weird, emotional, and deeply exhausting Venn diagram.

When I first pitched the idea for the #IMAKEALIVING powered by FreshBooks event series, the goal was simple: bring business owners together to share what was really keeping them up at night. There were hundreds—if not thousands—of resources on starting a business, but very few places to turn when things got tough. What happens when your friends can’t refer you business anymore? When you feel like you’re all alone?

Let’s get real for a second, when it comes to knowing what’s best for their customers, many brands are flying blind. They think they know. They have assumptions, gut feelings, and internal discussions that reinforce their own biases. But the truth? Some of them don’t have the slightest clue who their customers actually are, what they really want, or how to effectively connect with them.

In my last post, I said this: “Brands can no longer afford to keep operating at arm's length from their customers.” We’ve spent the past few years obsessed with growth hacks, automation, and data, but as we gear up for 2025, it’s clear that the tides are changing. The world is more unpredictable than ever, and the brands that thrive will be the ones that rediscover the power of community and bring back the human connection they’ve lost.

I rarely make these prediction posts because I think I would say the same thing every year, and then people would say I have no original thoughts, but as we gear up for 2025, there’s one clear thing: brands can no longer afford to keep operating at arm's length from their customers. We’ve spent years obsessing over growth hacks, data analytics, and automation, but the tides are changing. The world is about to get a lot more unpredictable, and consumers are more empowered than ever before. To thrive in the coming year, brands need to rediscover something that many have lost sight of — the power of community and being human.

If you have ever seen me speak at a conference or listened to any of my podcast interviews, you will know I am a little bit of a broken record when it comes to my belief that brands need to stand out and be different. There are a lot of ways to be different, but no matter what anyone tells you, meaningful difference is the cornerstone of brand value.

Many years ago, working with a data research client, we conducted an experiment where we created 3 new brands. These brands were over the top "offensive" and were supposed to turn people off and insight rage. The three bands (pictured) were a beer brand for older men who love barely legal women, a soda for women who were victimized by #MeToo, and my favorite, Thong Diapers.

In the fast-paced world of marketing, trends come and go like passing storms. But amidst the ever-changing landscape of buzzwords and metrics, there's one constant that successful companies prioritize: the human element. In an era where bounce rates, impressions, and data analytics reign supreme, it's essential to remember that behind every number and acronym, there's a human being with emotions, desires, and needs.