Let’s clear something up: “word-of-mouth marketing” isn’t a hashtag, a tactic, or a growth hack.

It’s not “post three times a week” and it’s definitely not “hope this goes viral.”

Most marketers think they’re building word-of-mouth when really they’re building noise. And noise doesn’t spread. Noise gets ignored.

Real word-of-mouth, the kind that travels across group chats, dinner tables, Slack channels, and bar stools, starts with people, not platforms.

For me, it happened last week.

I was talking with my cousin. She’s cool. She’s fun. She’s wildly successful in that effortless “Oh, I didn’t realize you were on that board” kind of way. We were bouncing around ideas about travel and food and all the things that make life feel like more than just a to-do list.

Then she said this.

“Do you know why they call things better? Because better is better. That’s why they call it better.”

I swear to you, time froze for a second.

Let me hit you with a truth bomb: if your branding principles are holding back your creativity, your branding sucks.

Branding isn’t supposed to fence you in. It’s supposed to fuel you. It’s not a cage, it’s a springboard. The best branding doesn’t limit ideas, it sharpens them. It gives your creativity edges, so when it hits the audience, it leaves a mark

I was at the grocery store today, and I heard a guy actually say, “fuck Doritos.” Not quietly, not muttered under his breath, this was a declaration. He told four people in the aisle. Then he called someone to keep the rant going. I have no idea what triggered him, a price hike, a stale bag, an existential crisis over Cool Ranch, but the man was on a mission.

My last post got the least number of views I’ve ever received. Lesson learned: don’t post a half-naked photo of yourself, apparently the algorithm doesn’t love dad bod chic.

So to make it up to the internet (and boost my numbers), I’m taking a page from the Unabomber (not the bombing part, just the manifesto part) and writing one of my own.

This one isn’t about tearing down society. It’s about why you should buy my book: The Only Creative Process That Matters.

Here’s the thing: anti-woke marketing works… until it doesn’t.

It’s the marketing equivalent of eating nothing but candy, sure, it gives you a quick sugar rush, maybe a stock bump, maybe even a bunch of free media coverage — but it leaves you queasy and doesn’t build a healthy brand. We’ve seen this play out with Bud Light, Target, and most recently Cracker Barrel. The data is undeniable: when anti-woke consumers get angry, they vote with their wallets, and it moves markets.

Let me start by being brutally honest (seems to be my new thing): I don’t think anything I’ve done has ever gone crazy viral. You know, like Justine Sacco “#hashtagging her career into oblivion” viral. But what I have done is create stuff, both in writing and with stunts, that people still remember 10 years later. And that’s exactly the kind of content I’d take over viral any day.

One of the questions I get asked most is: “How do you come up with your ideas?”

The honest answer? We ask better questions than everyone else.

As I wrote yesterday, At The Idea Integration Co., we use a CIA-inspired framework called WoMBAT, short for What Might Be All The… It’s my secret weapon. It forces us (and our clients) to explore wide, weird, wonderful thinking before we narrow in on a final concept. It stops us from jumping at the first idea, and pushes us toward the right one.

The world is chaos right now.

Tesla dealerships are getting vandalized. Memes and podcasts are shaping political outcomes more than billion-dollar campaigns. The platforms that brands used to rely on, Facebook ads, Google search, even traditional PR is tried and true but you need something great for them to get excited about. People are choosing their own sources of truth, and in most cases, those sources aren’t mainstream media or conventional advertising.

It isn't just you, most marketing sucks right now.

That’s not just my opinion. According to Gartner, 87% of brands said their marketing campaigns underperformed last year. And nearly half (45%) had to pull the plug on campaigns early because they were so bad they weren’t worth keeping alive.

When I first pitched the idea for the #IMAKEALIVING powered by FreshBooks event series, the goal was simple: bring business owners together to share what was really keeping them up at night. There were hundreds—if not thousands—of resources on starting a business, but very few places to turn when things got tough. What happens when your friends can’t refer you business anymore? When you feel like you’re all alone?

Let’s talk about the fun stuff. The bold, creative ideas. The ones that make people laugh, cry, share, and talk. The ideas that go viral, break the mold, or make brands unforgettable. It’s the work we live for at The Idea Integration Co. It’s also, unsurprisingly, the work everyone wants to do.

But here’s the catch: not everyone can.

Imagine this: you’re at a baseball game. The pitcher on the mound is known for one thing, his knuckleball. It’s unpredictable, almost impossible to hit, and when executed correctly, it’s a game-changer. But despite its potential to dominate, very few pitchers actually use it. Why? It’s difficult to master, it requires finesse and practice, and it’s just… not trendy.

Word of Mouth Marketing (WOM) is the knuckleball of the marketing world.