I saw a post today from Stephanie Agresta talking about SXSW and how they have reimagined the footprint of the festival. The post caught my eye because SXSW is a big part of my career.

I’ve been to SXSW eight times and seven of those were in a row, mostly with FreshBooks , but also tagging along with two other startups hellbent on making noise. And every damn year we managed to stir things up so well that we’d get a polite (but clearly annoyed) email from the organizers: "You got us this time, but we’re closing that loophole for next year."

For me, it happened last week.

I was talking with my cousin. She’s cool. She’s fun. She’s wildly successful in that effortless “Oh, I didn’t realize you were on that board” kind of way. We were bouncing around ideas about travel and food and all the things that make life feel like more than just a to-do list.

Then she said this.

“Do you know why they call things better? Because better is better. That’s why they call it better.”

I swear to you, time froze for a second.

Strap in kids, cause I’m going to lay it out plain and loud: community is the only growth strategy worth your brand’s sweat and sleepless nights. And I should know, after speaking at over 300 conferences in the past 20 years, crafting a new 70‑minute keynote every single year (yes, even while sleeping half‑dead in airports), and starting with a slightly eyebrow‑raising talk titled Making Love To Your Customers (yes, that’s what it was called), I’ve come to this truth: all the flashy “growth hacks” will fade, but a fiercely loyal tribe will endure.

AI isn’t coming for the future. It’s already here. It’s rewriting how we search, how we work (Amazon annouced a 30k layoff the other day, directly related to AI), how we communicate, and yes, how we market, sell, and build brands. We’re not waiting for disruption anymore. We’re living inside it.

But in all the noise, all the shiny tools, the GPTs, the copilots, the endless parade of "content at scale," something essential is quietly slipping through our fingers.

Trust.

I have said similar things in previous posts but with more layoffs in the creative industry recently, it is worth reinforcing the fact that if we keep pretending that AI is “freeing creatives to be more creative,” we won’t have an ad industry in two years.

What we will have is an efficiency machine pumping out an endless scroll of generic, soulless content wallpaper that nobody wants to look at. Creativity, the messy, human, culture-making kind that built this industry, is being gutted under the polite fiction of “progress.”

And we’re letting it happen.

A while back I wrote about why I’m not exactly in the Savannah Bananas fan club. Don’t get me wrong, I see the genius. They’ve turned baseball into a TikTok-friendly circus, they’ve made millions, and they’ve brought people who wouldn’t know a double play from a double espresso into stadiums. But as a long-suffering baseball fan, I don’t want baseball to become a never-ending talent show. I want baseball to be baseball.

I am a pioneer of the internet. Literally one of the early ones who discovered new land and how to make a career because of it. I was there with Mitch Joel, Chris Brogan, and others and while I admire these people and hang on their every observation to this day, now I am not sure they will tell you what I am about to say. A long time ago, on what feels like a planet far far away, “social media” was about connection, and it was beautiful. In high school, I met other They Might Be Giants fans online and realized I wasn’t the only person in the world obsessing over accordion-driven nerd rock, and it made me feel less alone. Later, I met people who were doing the kind of work I wanted to do, and they gave me tips and encouragement. It was human, messy, and, yeah, sometimes even weird in a way that felt authentic.

In the fast-paced world of marketing, trends come and go like passing storms. But amidst the ever-changing landscape of buzzwords and metrics, there's one constant that successful companies prioritize: the human element. In an era where bounce rates, impressions, and data analytics reign supreme, it's essential to remember that behind every number and acronym, there's a human being with emotions, desires, and needs.