I saw a post today from Stephanie Agresta talking about SXSW and how they have reimagined the footprint of the festival. The post caught my eye because SXSW is a big part of my career.

I’ve been to SXSW eight times and seven of those were in a row, mostly with FreshBooks , but also tagging along with two other startups hellbent on making noise. And every damn year we managed to stir things up so well that we’d get a polite (but clearly annoyed) email from the organizers: "You got us this time, but we’re closing that loophole for next year."

For me, it happened last week.

I was talking with my cousin. She’s cool. She’s fun. She’s wildly successful in that effortless “Oh, I didn’t realize you were on that board” kind of way. We were bouncing around ideas about travel and food and all the things that make life feel like more than just a to-do list.

Then she said this.

“Do you know why they call things better? Because better is better. That’s why they call it better.”

I swear to you, time froze for a second.

Here’s the rule I live by: If your idea doesn’t make someone nervous, it’s probably not good enough.

The best marketing ideas don’t live in the middle of the road, that’s where roadkill happens. They live on the edge. They make people feel something. They make people talk.

The next few posts are going to be me talking about my book, not because I’m obsessed with myself (well, maybe a little), but because I think you’ll actually get something out of it. You knew I wrote a book, right?

Let’s be honest: the word creative doesn’t mean much anymore.

Every company says they’re creative. Every marketing deck has a section called “Big Ideas.” Every brainstorm starts with someone saying, “No idea is a bad idea!” before immediately shooting down the first one.

Meanwhile, everything looks the same. The same fonts. The same slogans. The same video that opens with “It starts with a spark…”

Let’s stop pretending a points program is going to make anyone love your brand.

Most so-called “loyalty” programs aren’t loyalty programs at all, they’re thinly veiled discount traps. Marketers bribe people with rebates, cash-back, and useless points in exchange for repeat purchases, social shares, and reviews.

It’s a transactional mess. A race to the bottom. And it commodifies your brand in the worst possible way.

The world is chaos right now.

Tesla dealerships are getting vandalized. Memes and podcasts are shaping political outcomes more than billion-dollar campaigns. The platforms that brands used to rely on, Facebook ads, Google search, even traditional PR is tried and true but you need something great for them to get excited about. People are choosing their own sources of truth, and in most cases, those sources aren’t mainstream media or conventional advertising.

Let’s get real for a second, when it comes to knowing what’s best for their customers, many brands are flying blind. They think they know. They have assumptions, gut feelings, and internal discussions that reinforce their own biases. But the truth? Some of them don’t have the slightest clue who their customers actually are, what they really want, or how to effectively connect with them.

Creativity is being devalued, and it’s not just a problem—it’s a crisis. If we don’t wake up to what’s happening, we’re heading for a future where getting paid to be creative could disappear entirely. Let me explain.

Over the past few months, we’ve seen a troubling trend in industries like advertising and marketing. Agencies are laying off some of the best creatives out there, replacing them with AI-driven tools that are unproven, uninspired, and—let’s be honest—incapable of matching human insight and nuance. Yet these agencies are still charging clients top dollar, pretending the magic is still there. Spoiler alert: it’s not.

Disruption is an overused word. It can mean a lot of different things, but at its heart it’s a catch-all for pushing the limits of something. In the case of disruptive marketing, it can mean pushing the limits so you can be where your customers or prospective customers are. Sometimes that means going to a competitor’s conference (or any conference) with or without permission.

I read a report recently that said that crying in a movie reveals high empathy, social awareness and connection – all aspects of emotional intelligence. As such, it is an indicator of personal strength rather than weakness.